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Q: The OLED display of my eSMART Li-neo battery won’t come on when I shake the battery. How can I solve this?
A: #HaveYouTriedTurningItOffAndOnAgain? The internal accelerometer is likely stuck in an unknown state. To reset it, fully discharge the battery until cut-off, then recharge it completely. This will hard reset the sensor and restore normal operation.
Q: My eSMART Li-neo battery won’t start charging on a compatible charger. What can I do?
A: #HaveYouTriedTurningItOffAndOnAgain? A “Terminal Charge Alarm” flag may be incorrectly set. Fully discharge the battery until cut-off, then recharge it. If the battery is empty and won’t charge or power devices, contact us for further assistance.
Q: What is the maximum voltage after charging AUDIOROOT eSMART batteries?
A: A fully charged eSMART Li-xxWh or Li-xxneo battery outputs a maximum of 16.8V. Ensure your connected devices can safely operate at this voltage level.
Q: What is the expected lifespan of the Audioroot eSMART Li-96neo or Li-48neo battery?
A: You can expect around 300–500 full charge/discharge cycles under normal use. With proper care, the battery should last 3–5 years. Good storage and charging habits will help extend lifespan.
Q: Can I use an NP1 or V-Lok battery with the BG-DH MKII?
A: No. The BG-DH MKII is designed exclusively for smart batteries. Using a standard NP1 requires connector modification, voids the warranty, and disables battery telemetry.
Q: Can I connect a 12V power supply to one Hirose output and use the others normally?
A: Yes, but since the PSU voltage is lower than the battery’s, the battery will keep discharging. Remove the battery when using external power to avoid full depletion.
Q: My eSMART battery is seen as a standard battery by the BG-DU. Why?
A: You’re likely using a 2-conductor cable. Use a 4-conductor battery input cable (e.g., eHRS4-OUT-4W) to enable smart battery communication with the BG-DU.
Q: The BG-DU display shows “CALIBRATE”. How can I remove this message?
A: Fully charge the battery, discharge it completely until cut-off, then recharge it. This recalibrates the fuel gauge. The unit remains safe to use even with the message.
Q: Can I power the BG-DU or BG-DU-REG using a wall adapter?
A: Yes, but ensure pins 2 and 3 on the Hirose connector are left unconnected. Connecting them can prevent the unit from starting.
Q: My BG-DU keeps rebooting or scanning at startup. How do I fix this?
A: Ensure that pins 2 and 3 on the Hirose input are not bridged to pins 1 or 4. Only pins 1 and 4 should be used for power and ground.
Q: My battery shows full charge but reports low runtime. Can this be corrected?
A: Yes. Fully charge the battery, then discharge it to cut-off, and recharge it again. This recalibrates the fuel gauge for more accurate readings.
Q: Can I charge the battery while it powers my sound cart via eLCPO10-S?
A: Yes, simultaneous use and charging are supported. Just ensure that the total current draw does not exceed 10A, which is the limit of the eLCPO10-S.
Q: The K-ART shows “CALIBRATE” when used with LiFe batteries. What does it mean?
A: It means the battery’s fuel gauge accuracy has dropped below 90%. Fully charge, discharge to cut-off, and recharge to recalibrate and clear the message.
Q: My K-ART detects a smart battery as standard. How can I fix this?
A: Use a 4-conductor cable (e.g., eXLR4-OUT-4W or eXLR4-XLR4-4W). A 2-conductor cable won’t allow smart communication between the K-ART and the battery.
Q: Can I run the K-ART from mains power indefinitely?
A: Yes. Use a 16V PSU like the DT150PW160D for Li-ion or 15V (K-ART PSU-10) for LiFePO4. The PSU voltage must be higher than the battery’s voltage to take over the load.
Q: Can I charge and use the LiFe battery at the same time with K-ART + eLCPO10-S?
A: Yes. The eLCPO10-S can supply power and recharge the battery simultaneously. Just ensure the total current draw does not exceed 10A.
Q: Can the BC1150 charge batteries while in use?
A: Yes, but full performance is only achieved when both BC1150-24V and BC1150-PSU are connected. Without the PSU, charging is limited to ≤ 4A output draw.
Q: Why does the BC1150 eINK screen occasionally flash or go blank?
A: The BC1150 uses an eINK display, which refreshes periodically to ensure the screen content stays accurate and readable. It’s normal for the display to briefly go blank and flash a couple of times during this refresh process. This behavior is inherent to eINK technology and does not indicate a malfunction.
Q: Can I leave batteries in the BC1150 when not in use?
A: If the BC1150's ON/OFF switch is set to the ON position, the batteries will slowly drain over time due to internal monitoring functions—even when the device is not in active use. Fully charged batteries can discharge to 0% in about two weeks. Setting the switch to the OFF position reduces drain, but the display will no longer update to show the current state of charge. For long-term storage, we recommend removing the batteries from the BC1150. Store them in a cool, dry place at 40–60% charge, and check their status every 2 months to maintain optimal battery health.
Q: How can I perform a hard reset on the BC1150?
A: To perform a hard reset on the BC1150:
Disconnect all power sources – Unplug any external power from the 4-pin XLR DC IN and the 10-pin XLR connector.
Remove all batteries – Take out any internal batteries.
Wait approximately 5 minutes – This allows the internal circuitry to fully power down and reset.
Reconnect power – Insert fresh batteries or reconnect an external power source to power the unit back on.
This process ensures a complete hardware reset of the BC1150.
Q: My TRIO is in ADVANCED mode and says “NO BATTERY” even with 2 smart batteries connected. Why?
A: You’re probably using 2-conductor cables. Use 4-conductor cables (e.g., eTA4F-OUT-4W) to enable smBUS communication and battery detection.
General Usage Tips:
Li-ion batteries have no memory effect. You can charge them at any time.
Never store them empty — they’ll self-discharge over time.
For long-term storage, keep the battery at 40–60% charge.
Recharge if capacity drops to 20% during storage.
Store in a cool place (3–4°C is ideal). Never freeze batteries.
Fuel Gauge Calibration:
Fully charge → Fully discharge (until cut-off) → Fully recharge.
Do this occasionally to ensure accurate runtime estimates.
Air Travel Compliance:
<100Wh batteries (eSMART Li-xxWh, Li-neo): Allowed in carry-on baggage.
>160Wh batteries (LiFe-256Wh, 576Wh): Not allowed in carry-on or checked luggage.